What should I do if my order is damaged?
We do our best to package all of our products securely to ensure that they arrive in one piece to you. Occasionally something happens along the way that cannot be anticipated. If you receive damaged goods, please keep the original box and packing materials along with your damaged order and contact us immediately at 1.800.988.4491 so that we can make a claim with the shipper as well as get replacement product out to you.
Do you have special shipping methods during inclement weather?
We view our handmade skin care as family and closely monitor the weather around the country to ensure that it travels safely to you. All of our products are packaged in glass and sensitive to extremes in temperature. Therefore, we ship via US mail to destinations across the country to ensure that our products are not exposed to freezing conditions and could potentially freeze (and explode). The same applies for extremely hot temperatures-we do our best to limit the exposure to temperatures over 80 degrees as well.
What do I do if I receive the wrong products in my order?
Please contact us at 1.800.988.4491 and we will make it right.
What are your shipping & delivery methods
We normally ship via US Mail Priority mail. Shipping times across the US are faster and usually cheaper. We also ship via UPS ground, 3 day select & 2nd day air.
I just received my order in the mail and noticed there are two products I don\'t need. May i send them
Back for a refund?
Certainly. Please contact us with what you would like to return and your mailing address and we will send you a return label. Once we receive the product, we will refund you, minus the cost of shipping it back. Please feel free to contact us if you need more information.
What should I do if I am unhappy with a product I purchased at a store?
We guarantee our products and want you to be 100% satisfied. Please return the unused portion with your receipt to the store you bought it from for a full refund or exchange.
What should I do if I am not satisfied with my order?
We guarantee our products to you and want you to be 100% satisfied with them. If our skin care is not to your liking, please contact us within 30 days of purchase for a full refund or exchange. We will send you a return label, so there will be no cost to you for the return. However, the initial shipping charges are non-refundable.
How do I redeem my Chinook Book coupon on your website?
Place your order as usual. At checkout, input CNKBK10 as your coupon code to receive the $5 off. You will need to mail your coupon in to us. Once we receive your coupon, we will ship your order. Please mail your coupon to:
Wild Carrot Herbals
attn: coupon redemption
P.O. Box 119
Rickreall, OR 97371.
What payment methods do you accept?
We accept all major credit cards-visa, mastercard, american express and discover. We also accept debit cards that have the visa and mastercard logo. Payments via paypal and by check are also accepted.
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