Have a question? We hope you'll find an answer here.
Did you change your formulas with the new packaging?
Most of our products remain exactly the same. When we rebranded we wanted to make sure that our products were FDA and EU-compliant and so we changed the language used to describe our ingredients. Some have expressed concerns that we now use alcohol and that it can be drying to the skin. What we use is stearyl alcohol which is considered to be a 'fatty alcohol'. Derived from fatty acids from plants, it is also known as an emulsifying wax and we use it to emulsify water and oil. It is an Ecocert certified-organic ingredient and is the same ingredient that we have always used. We don’t find it to be drying to the skin at all, in fact, it has its own moisturizing qualities. We're also using some new emulsifiers made from amaranth and coconut that impart incredible moisturizing properties. They can be found in our new Viridescent Collection.
We did add several new ingredients that we felt were enhancing to a few of our products. The Saffron Seed Cream now has the addition of antioxidant-rich resveratrol, derived from grape skins. To our Luminous Lemon & Lavender Eye Brightening Cream we added a small amount of licorice root extract for its skin-brightening properties. For increased cleansing benefit we added a small amount of kaolin clay to our Blue Tansy Cleanser. Lastly, we changed a few names. The Mountain Man Lotion is now called Mountain Cypress, and the Blue Burdock line is now called the Blue Tansy line.
What is your return policy?
We are sorry to hear that our products did not meet your expectations. You may return products within 30 days of purchase for a refund by following these instructions:
You must contact us first via email at email@example.com to receive a return authorization (RA) number. Please state the reason for your return referencing your order number in your email and please include your RA number with your return; items returned without one will not receive a refund. Please pack our products up carefully as they are packaged in glass and are quite fragile. Close any pumps, make sure that the lids are on tight and use our prepaid return label on your shipping box.
Take your package to your local post office or leave out for your mail carrier. Once we receive your return we will refund you the cost of our products minus a return fee of $12.00. Merchandise from other manufacturers is non-refundable. Original shipping charges are non-refundable. Returns will be processed within 14 days of receipt using the original form of payment.
We cannot process exchanges.
If you purchased our product from a retail store, please return it there for an exchange or full refund.
We do not sell on Amazon. If you purchased our products through that site, please contact them about their return policy.
Do you offer free shipping?
Yes! We offer free ground shipping on orders in the United States over $50.
What are your shipping and delivery methods?
We try to get orders out as quickly as possible. We are a tight, efficient team in a single location but we are not Amazon. 1-3 business days is our normal turn-around time to process and pack orders. We do not ship on Friday, Saturday or Sunday. Our cut-off time is 11 am PST to get orders to the post office and 1 pm for UPS. If you place an order on Wednesday it will most likely ship on Thursday. If you order Thursday after 11 am, it will ship out on Monday. Transit times are in addition to this. We will let you know if we are especially busy and turn around times are longer than this. Please bear in mind that we are in a remote corner of NE Oregon and inclement weather can affect scheduled delivery times.
What are your hours of operation?
Our retail store hours are Monday - Saturday 9 am - 5 pm PST.
Please note that our office is closed on Saturday and we are not able to answer phones or emails, but please feel free to walk in our door. We are here for you!
Can I place an order over the phone or by mail?
Enterprise, OR 97828.
What should I do if my order is damaged in transit?
Do you have special shipping methods during inclement weather?
We regard our handmade skin care products as family and, accordingly, ship them keeping a close watch on weather conditions. Our products are sensitive to extremes of temperature, either too hot or too cold, and we do our very best to limit their exposure to either end of the continuum. We'll always let you know if your order is delayed because of unfavorable weather conditions.
Do you have samples of products available for purchase?
We have three of our products available in a sample size that's also great for air travel: Borage Butter Face Cream, Neroli Night Cream and Wild Rose Hydrating Eye Cream.
Why do you have an outside box for your jars?
We resisted an outer container for years as it seemed unnecessary. But, by having an outer container we are able to use less packing materials in shipping, we no longer need plastic shrink-wrap, products suffer less damage on the shelf, and they are entirely protected from dust and UV damage. And while it is one more step, our outside boxes are completely recyclable or compostable, and the paper they're made from comes from an FSC-certified paper operation just up the road from us, allowing us to support a small, local family forestry business.
Why do you package in glass?
We strive to eliminate petroleum-based products from our skin care and believe that our packaging should reflect the same integrity. Unlike plastic, glass is inert so it doesn't interact with the essential oils and raw materials contained inside each bottle or jar. Easily reusable or recyclable, we source our high-quality glass from trusted manufacturers in Germany, France and Poland.
Do you use GMO ingredients?
We don't eat GMO's so why would we put them on our skin? We do our best to source non-GMO and certified-organic ingredients for all of our raw materials including our tocopherol (Vitamin E) which is GMO-free and made from sunflowers.
Are your products gluten-free?
All of our products are gluten-free and we maintain a gluten-free facility to ensure that there is no possible contamination.
Are your products phthalate-free?
We use fragrance oil in only two of our products, the Firefly Sparkle Lotion and the Vanilla Bean Face Cream. The vanilla bean fragrance we use is phthalate-free.
Do you test your products on animals? Do your products contain animal ingredients?
We have a menagerie of animals at home and consider them to be part of our family. We do not conduct any animal testing or use products that we know have been tested on animals. We use locally sourced beeswax for our salves and lip balms, and use lanolin in our Fungal Salvation Salve. Lanolin is a natural component in the wool sheared from Merino sheep and we use it for its ability to protect the skin. We use honey in our Triple Turmeric Salve and Cardamom Facial Cleanser. All of our ingredients are sourced wisely and humanely.
Is the Baby Bum Balm cloth diaper safe?
We have many parents (including myself) that have used our lanolin-free Baby Bum Balm with cloth diapers and have loved it. Because the balm is a waxy product, some people use a liner and others use really hot water to wash any oil residue out. I never had any issues; I washed in cold water and dried my cloth diapers on the line like all the women in the generations before me.
What is Wild Carrot anyway?
Our company's namesake, also known as Queen Anne’s Lace or Daucus carota, is an abundant weed found all over the Northwest. The Upper Chehalis people’s name for the month of June is 'Wild Carrot Month' and it was an important food source for them.
This hardy plant has a long white tap root that is edible and smells and tastes just like a carrot. Popular with florists, the gorgeous flowers are long-lasting and a delicate filler for bouquets. They produce abundant seeds, also known as a bird’s nest, and the birds do go crazy for them in the fields in the fall. These seeds have many uses - distilled as an essential oil, cold-pressed for a nutrient-rich oil, and consumed to avoid pregnancy.
Wild carrot's essential oil when used in skin care is said to help improve the complexion of the skin and support cell regeneration. It is specific to aging skin and can assist with conditions like eczema, psoriasis and rashes.
According to the ‘Flower Essence Repertory’ by Patricia Kaminsky and Richard Katz, Queen Anne’s Lace flower essence harmonizes both 'higher' and 'lower' energies, so that one can stay connected with the Earth, yet also be emotionally clear and objective in one’s spiritual insight and vision. The Queen Anne’s Lace flower essence helps to ground and stabilize, as well as to refine and sensitize the soul’s 'clear-seeing.'