We understand how frustrating it can be to lose track of your package, and we’re here to guide you through the process. Please reach out to our Customer Care team at store@wildcarrotherbals.com and we'll walk through the next steps together in getting your package to you!

Unfortunately, we don't have the option for in-store pickup for online orders at the moment. Don't worry, though! We'll make sure to ship your order to the address you provide during checkout, even if you're close by.

Yes! We offer free economy shipping in the United States on orders over $99.

We normally ship via UPS Ground so we can pass on our negotiated rates to you and because of their 'carbon offset' program. They have greatly improved their ground efficiency so that fewer packages are sent by air. We ask you to consider if you really need that moisturizer in 2 days? Would 3 days via ground transportation suffice? We do not mark up our shipping charges or add processing fees. If your package gets returned to us due to an incorrect address, typo, or delivery attempt failure, we can ship it back to you for a flat $8 charge.

There are expedited shipping options but please consider that these times apply after your order has been processed. We are in the middle of nowhere and our cut-off times to get packages out is 1 pm PST at the latest. Our shipping days are Monday - Thursday. During inclement weather we may have to delay shipping so that our products arrive in the best possible condition to you.

Shipping is unavailable in Kansas, Canada, and internationally at this time.

We do our best to get your order out quickly! We're a small but mighty team working from one location, and our usual processing time is 1–5 business days.

We don’t ship on Fridays or weekends, so if you order on a Thursday, your package will likely go out Monday. Our cut-off times are 9am PST for USPS and 12pm for UPS.

During busy times or sales, processing may take up to a week—but we’ll always keep you in the loop if there’s a delay.

We're tucked away in a remote part of NE Oregon, so sometimes weather can slow things down a bit. Thank you for your patience!

We regard our handmade skin care products as family and, accordingly, ship them keeping a close watch on weather conditions. Our products are sensitive to extremes of temperature, either too hot or too cold, and we do our very best to limit their exposure to either end of the continuum. We'll always let you know if your order is delayed because of unfavorable weather conditions.

We want you to love what you receive from us. If something isn't quite right, please reach out to our Customer Care team at store@wildcarrotherbals.com within 30 days of delivery. We'll work with you to find a solution.

Whether your product arrived damaged, has a quality concern, or simply isn't what you expected, our team is here to help. We'll provide return instructions and a prepaid shipping label.

When preparing your return package, please pack with care:

• Ensure pumps are securely closed and lids are tightly sealed
• Affix the provided return label to the outside of your box
• Our products are packaged in glass, so extra care helps us evaluate any concerns

Refunds are processed to your original payment method within 14 days of receiving your return. Please note that original shipping costs and products from other manufacturers cannot be refunded.

Purchased at a retail store? Please return directly to your original store of purchase.

Questions? Email us at store@wildcarrotherbals.com, we're here to help.

We do our best to package all of our products securely to ensure that they arrive in one piece to you. Occasionally something happens along the way that cannot be anticipated. If you receive damaged goods, please keep the original box and packing materials along with your damaged order and contact us immediately at store@wildcarrotherbals.com so that we can make a claim with the shipper as well as get replacement product out to you. Sending us a photo of the damage is very helpful.

We kindly ask that you take your recyclables to the nearby recycling center! It's a more eco-friendly option compared to shipping them back to us. We utilize Terracycle for recycling all plastic pumps, misters, and lids. Please return them to us in-store to the mercantile after cleaning, all set for recycling.

Our office hours are Monday - Thursday 9 am - 4 pm. Please note that our office is closed on Friday, Saturday and Sunday and we are not able to answer phones, but please feel free to email us or to walk in our door. We are here for you!