Shipping + Returns

Q+A

What is your return policy?
We are sorry to hear that our products did not meet your expectations. You may return products within 30 days of purchase by following the instructions below. Please note that we cannot process exchanges.
To return a product: contact us at store@wildcarrotherbals.com to receive a return authorization (RA) number. Please state the reason for your return and reference your order number in the email. Include your RA number with your return; items returned without one will not receive a refund. Please pack our products up carefully as they are packaged in glass and are quite fragile. Close any pumps, make sure that the lids are on tight and use our prepaid return label on your shipping box.
If you have your order number you can use this link to access our handy return portal:
Or you can return the product via US Mail to:
Wild Carrot Herbals - Returns
PO Box 348 
Enterprise, OR 97828 
Once we receive your return we will refund you the cost of our products minus a return fee of $12.00. Merchandise from other manufacturers is non-refundable. Original shipping charges are non-refundable. Returns will be processed within 14 days of receipt using the original form of payment. 
If you purchased our product from a retail store, please return it there for an exchange or full refund.  
Do you offer free shipping?
Yes! We offer free ground shipping in the United States on orders over $50.
What are your shipping and delivery methods?
We normally ship via UPS Ground so we can pass on our negotiated rates to you and because of their 'carbon offset' program. They have greatly improved their ground efficiency so that fewer packages are sent by air. We do not mark up our shipping charges or add processing fees.  
There are expedited shipping options but please consider that these times apply after your order has been processed. We are in the middle of nowhere and our cut-off times to get packages out is 1 pm PST at the latest. Our shipping days are Monday - Friday. Do you really need that moisturizer in 2 days? Would 3 days via ground transportation suffice?  
We can also ship to any country in the world. If the order weighs under 4 pounds it will usually be shipped via USPS International First Class Mail which is the most economical. If you don't see your country listed please contact us and we will add it. Shipping charges are just that - they do not include customs duties and taxes.
 
What is your turn around time?   
We try to get orders out as quickly as possible. We are a tight, efficient team in a single location but we are not a big shipping warehouse. 1-3 business days is our normal turnaround time to process and pack orders. We do not ship on Saturday or Sunday. Our cut-off time is 11 am PST to get orders to USPS and 1 pm for UPS. If you order Friday after 11 am, your order will ship out on Monday. Transit times are in addition to this. We will let you know if we are especially busy and turnaround times are longer than this. Please bear in mind that we are in a remote corner of NE Oregon and inclement weather can affect scheduled delivery times.
Do you have special shipping methods during inclement weather?
We regard our handmade skin care products as family and, accordingly, ship them keeping a close watch on weather conditions. Our products are sensitive to extremes of temperature, either too hot or too cold, and we do our very best to limit their exposure to either end of the continuum. We'll always let you know if your order is delayed because of unfavorable weather conditions.
What should I do if my order is damaged in transit?
We do our best to package all of our products securely to ensure that they arrive in one piece to you. Occasionally something happens along the way that cannot be anticipated. If you receive damaged goods, please keep the original box and packing materials along with your damaged order and contact us immediately at 800-988-4491 or email us at store@wildcarrotherbals.com so that we can make a claim with the shipper as well as get replacement product out to you. Sending us a photo of the damage is very helpful.
Can I place an order over the phone or by mail?
Certainly! We truly appreciate the old fashioned ways of doing business and welcome your calls and letters. Call us to place an order at 800-988-4491 or mail an order to:
Wild Carrot Herbals
PO Box 348 
Enterprise, OR 97828
Do you have a recycling program?
We do! We use Terracycle to recycle all of our plastic pumps, misters, and lids. You can return them to us cleaned and ready to recycle. We can also recycle your glass jars, bottles and metal lids.  Send them to:
Wild Carrot Herbals - Recycling
PO Box 348 
Enterprise, OR 97828
What are your hours of operation?
Our office hours are Monday - Thursday 9 am - 5 pm PST. Our retail store hours are Monday - Friday 10am - 6 pm PST. Please note that our office is closed on Friday, Saturday and Sunday and we are not able to answer phones, but please feel free to email us or to walk in our door. We are here for you!